Return & refund policy

Because our products are personal care and cosmetic items, we do not accept returns or exchanges once an order has been delivered. This is for hygiene and safety reasons — opened or used products cannot be resold.

We do not offer refunds for change of mind, wrong shade or size chosen, or products that have been opened or used.

If your order arrives damaged, leaking, defective or is not the product you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

After checking, we will send a replacement at no extra cost or, if a replacement is not available, give you a full refund. You do not need to send the item back unless we ask you to.

You can cancel an order before it is dispatched by calling or WhatsApping us. Once an order has been dispatched, it cannot be cancelled.

Approved refunds are made to the original payment method within 5–7 business days. Your bank may take a few extra days to show the amount in your account.

Jaji’s Innovation Pvt. Ltd., Kollam, Kerala

Phone / WhatsApp: +91 97440 12345

Email: jajisinnovation@gmail.com

See also our terms of service and privacy policy.